Privacy Policy

Last updated: 01/06/2026

MAER Keys respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect personal information when you contact us, request a quote, use our website, or engage our mobile auto electrical and car key programming services.

Information We Collect

We may collect personal information you provide to us, including:

Name
Email address
Phone number
Suburb or service location
Vehicle make, model, year, and details
Information about the issue or service you need
Photos or documents you choose to provide
Messages submitted through our website forms, email, phone, or SMS

We may also collect basic website usage information, such as pages visited, device/browser information, and general analytics data, where available through our website platform.

How We Use Your Information

We use your information to:

Respond to enquiries and quote requests
Provide mobile auto electrical and car key programming services
Confirm vehicle and service details
Contact you about your booking, enquiry, or quote
Keep basic business and service records
Improve our website, services, and customer experience
Meet legal, insurance, accounting, or administrative requirements

We do not sell your personal information.

Sharing Your Information

We may share personal information only where reasonably necessary, including with:

Service providers who help operate our website, email, booking, or business systems
Suppliers or technical providers where needed to check parts, keys, programming requirements, or service options
Accountants, insurers, legal advisers, or regulators where required
Law enforcement or government authorities if legally required

We only share information where it is needed for business, legal, safety, or service-related reasons.

Website Forms and Email

When you submit a quote request or contact form, the information you provide may be sent to our business email inbox and stored by our website platform.

Please do not submit sensitive personal information unless it is necessary for your enquiry.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored in email systems, website systems, business records, and devices used to manage enquiries and bookings.

Access and Correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before responding to a request.

Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, improve user experience, and understand basic website traffic.

You can manage cookies through your browser settings.

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

MAER Keys
Email: info@maerkeys.com.au
Location: Perth, Western Australia